Support & Help Center
Need a hand? Welcome to Childhood Milestones support. Find quick answers below, or reach our support team — real parents who read every message.
Email support
support@childhoodmilestones.com
We usually reply within 1–2 business days.
Contact form
Prefer a form? Send us a message and choose a topic so it reaches the right person.
Getting started
How do I create my child’s profile?
After signing up, tap Add child and enter their first name (or a nickname) and date of birth. The free plan includes one child; with Premium you can add all your children.
Can I add memories from previous years?
Yes. When you add a memory, change its date — it will appear in the right place on your child’s timeline, even if it happened years ago.
Can I share memories with family?
Family sharing is coming soon. Until then, you can download your memories from the app at any time and pass them on to anyone you like.
Memories, voice and exports
How do I add a voice recording?
Right after you save a photo, video or note, tap record to add a few seconds of your child’s voice. It’s attached to that same memory. Voice is included in the free plan (up to 5 moments) and unlimited with Premium.
How do I download my memories?
You can export all your memories from inside the app. If you cancel Premium, the app also offers to download everything when your Premium period ends.
Account & billing
I forgot my password
On the sign-in screen, tap Forgot password and follow the link we email you. Check your spam folder if it doesn’t arrive within a few minutes.
How do I cancel Premium?
Premium is billed through your Apple ID, so you cancel it in your iPhone’s App Store subscriptions. Step-by-step instructions are on our Subscriptions & Refunds page.
How do I delete my account?
Go to Settings → Account & backup → Delete account, or see Delete Your Account for all options.
Troubleshooting and technical support
- Uploads stuck? Check your connection and keep the app open until the upload finishes. Large videos upload faster on Wi-Fi.
- Not seeing a memory? Pull down on your timeline to refresh, and make sure you’re viewing the right child.
- App not working as expected? Update to the latest version from the App Store, then restart the app.
Still need support?
Still stuck? Contact us and include your iPhone model and app version, and we’ll sort it out. For billing questions, Apple also offers its own help: see Apple subscriptions and billing support.
