Subscriptions & Refunds

This guide to subscriptions and refunds explains how Milestones+ billing works. Childhood Milestones is free to start. Milestones+ unlocks voice memories, time capsule messages, unlimited memories and storage, and new activities added regularly. Here’s everything you need to know about billing, cancelling and refunds.

At a glance

  • Free plan: $0 forever — milestones & activities, memory journal, photos & videos and your childhood timeline.
  • Milestones+: $29.99/year or $3.99/month (USD; local prices may vary by country and taxes).
  • Billed and managed through the App Store or Google Play.
  • Cancel anytime. Your memories are always yours to keep.

How billing works

When you subscribe to Milestones+ in the app, payment is charged to your Apple ID or Google Play account at confirmation of purchase. Subscriptions renew automatically at the end of each period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.

How to cancel

iPhone or iPad (App Store)

Apple also has a step-by-step guide: cancel a subscription from Apple.

  1. Open the Settings app and tap your name.
  2. Tap Subscriptions.
  3. Select Childhood Milestones and tap Cancel Subscription.

Android (Google Play)

Google explains it here: cancel, pause or change a subscription on Google Play.

  1. Open the Google Play Store app.
  2. Tap your profile icon, then Payments & subscriptions → Subscriptions.
  3. Select Childhood Milestones and tap Cancel subscription.

Deleting the app does not cancel your subscription — please cancel through your store account.

What happens after you cancel

You keep Milestones+ features until the end of the period you already paid for. After that, your account moves to the free plan. Nothing you saved is deleted: your photos, videos, stories, voice memories and time capsule messages stay in your account and you can export them anytime.

Refunds for Milestones+ subscriptions

Because Apple and Google process all purchases, they also handle subscriptions and refunds according to their own policies:

  • Apple: request a refund at reportaproblem.apple.com.
  • Google Play: request a refund from your Google Play order history, or contact Google Play support.

If you have trouble with subscriptions and refunds, email us at support@childhoodmilestones.com and we’ll do our best to help.

Subscriptions and refunds: quick answers

Can I get a refund if I forgot to cancel?

Refunds for subscriptions are decided by Apple or Google. So, request one from your store account as soon as possible; they often approve requests made shortly after a renewal.

Do I lose my memories if I cancel?

No. Your memories stay in your account on the free plan, and you can export them at any time.

Can I switch between monthly and yearly?

Yes. Change your plan from your App Store or Google Play subscriptions. The new plan starts when the current period ends.

Restore purchases

Changed phones? Sign in with the same account, then go to Settings → Subscription → Restore purchases in the app.

Last updated: September 29, 2026