Support & Help Center
Need a hand? Welcome to Childhood Milestones support. Find quick answers below, or reach our support team — real parents who read every message.
Email support
support@childhoodmilestones.com
We usually reply within 1–2 business days.
Contact form
Prefer a form? Send us a message and choose a topic so it reaches the right person.
Getting started
How do I create my child’s profile?
After signing up, tap Add child, enter their first name (or a nickname) and date of birth. You can add more children anytime from Settings.
Can I add memories from previous years?
Yes. When you add a memory, change its date — it will appear in the right place on your child’s timeline, even if it happened years ago.
How do I invite a partner or grandparent?
Go to Settings → Family and tap Invite. Choose whether they can view only or also add memories.
Memories, voice and time capsules
How do I record a voice memory?
Tap Add memory → Voice, press record, and save. Voice memories are part of Milestones+.
How do time capsule messages work?
Write or record a message, choose who it’s for and the date it should open (for example, their 18th birthday). It stays sealed until then. Time capsule messages are part of Milestones+.
How do I export my memories?
Go to Settings → Export my memories. You’ll receive a downloadable archive with your photos, videos, recordings and entries.
Account & billing
I forgot my password
On the sign-in screen, tap Forgot password and follow the link we email you. Check your spam folder if it doesn’t arrive within a few minutes.
How do I cancel Milestones+?
Subscriptions are managed in your App Store or Google Play account. Step-by-step instructions are on our Subscriptions & Refunds page.
How do I delete my account?
Go to Settings → Account → Delete account, or see Delete Your Account for all options.
Troubleshooting and technical support
- Uploads stuck? Check your connection and keep the app open until the upload finishes. Large videos upload faster on Wi-Fi.
- Not seeing a memory? Pull down on your timeline to refresh, and make sure you’re viewing the right child.
- App not working as expected? Update to the latest version from the App Store or Google Play, then restart the app.
Still need support?
Still stuck? Contact us — include your device model and app version and we’ll sort it out. Also, if your question is about billing, Apple and Google offer their own help: see Apple subscriptions and billing support or Google Play subscription help.
