Contact Us
Questions, feedback or ideas? Contact us anytime. Send us a message and we’ll get back to you within 1–2 business days — a real person reads every note.
Help center
Quick answers about memories, billing and your account on our Support page.
Contact us with a message
Before you contact us
Many questions already have a quick answer. For example, our Help Center explains how to add memories from previous years, invite family members and record voice memories. Also, our Subscriptions & Refunds page covers billing, cancellations and refunds.
What to include when you contact us
- The email on your account, so we can find it quickly.
- Your device and app version, for example “iPhone 15, app version 1.2.”
- What happened, step by step, and a screenshot if possible.
With these details, we can usually solve the problem in a single reply.
Other reasons to contact us
We love hearing from parents. So, feel free to share an idea for a new activity, a feature request or a story about how you use the app. If you are a journalist, a school or a potential partner, contact us at the same email address and add “Press” or “Partnership” to the subject line.
Contact us: quick answers
How fast will you reply?
We usually reply within 1–2 business days. However, during launches or holidays it can take a little longer.
Can I call you?
Not yet. Right now, email is the fastest way to contact us, because it lets us check your account details and send you screenshots or steps.
Where is Childhood Milestones based?
We are a small team based in Ecuador, and we help families all over the world.
Your privacy
We only use your message to reply to you. We never sell your information, and you can read more in our Privacy Policy.
